Total Fleet & Roadside Solutions
At TracSure Ltd, we empower businesses with comprehensive mobility solutions, providing a 360-degree ecosystem that optimizes vehicle management, driver performance, compliance, and operational efficiency.
Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Last Updated: July 2026
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Introduction
At TracSure Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By using our services, you agree to the collection and use of information in accordance with this policy. We are dedicated to complying with applicable data protection laws and regulations, including the Kenya Data Protection Act.
Information We Collect
We may collect the following types of information:
Personal Information
- Full name and contact details
- Email address and phone number
- Physical address
- Driver's license information
- Vehicle registration details
Technical Information
- IP address and browser type
- Device information
- Usage data and analytics
- Cookies and tracking technologies
- Location data (with consent)
Service Information
- Service history and records
- Driver performance data
- Vehicle tracking information
- Accident and incident reports
- Insurance claims data
Payment Information
- Billing address
- Payment method details
- Transaction history
- Invoice records
How We Use Your Information
We use your information for the following purposes:
Service Delivery
Providing and managing our fleet services
Communication
Responding to inquiries and support requests
Improvement
Enhancing our services and user experience
Compliance
Meeting legal and regulatory requirements
Marketing
Sending relevant updates and offers (with consent)
Analytics
Understanding usage patterns and trends
Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
With trusted third-party vendors who assist us in operating our business and providing services.
Legal Requirements
When required by law, regulation, or legal process to protect our rights or comply with legal obligations.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
With Your Consent
When you have given us explicit permission to share your information with specific third parties.
Data Security
We implement a variety of security measures to maintain the safety of your personal information:
Encryption
All data is encrypted during transmission and storage.
Access Control
Strict access controls and authentication protocols.
Regular Audits
Frequent security assessments and vulnerability scans.
24/7 Monitoring
Continuous monitoring for suspicious activities.
Your Rights
You have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal information.
Right to Object
Object to the processing of your personal information.
Right to Restrict
Request restriction of processing of your personal information.
Right to Portability
Request transfer of your data to another service provider.
To exercise any of these rights, please contact us using the information below.
Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device to help us analyze website traffic, remember your preferences, and improve our services.
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:
Phone
+254 715 333 740Address
Nairobi, Kenya
Hours
Mon-Fri: 8:00 AM - 6:00 PM