Total Fleet & Roadside Solutions
At TracSure Ltd, we empower businesses with comprehensive mobility solutions, providing a 360-degree ecosystem that optimizes vehicle management, driver performance, compliance, and operational efficiency.
Terms of Service
Please read these terms carefully before using our services. By using our services, you agree to be bound by these terms.
Last Updated: July 2026
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1. Acceptance of Terms
By accessing or using the services provided by TracSure Ltd ("we," "our," or "us"), you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Note: These terms apply to all users of our services, including fleet management, driver services, roadside assistance, insurance, and all other offerings described on our website.
2. Our Services
TracSure Ltd provides a comprehensive range of transport and fleet management services including:
All services are subject to availability and may require separate agreements or contracts.
3. User Obligations
As a user of our services, you agree to:
Provide Accurate Information
Provide true, accurate, and complete information when using our services.
Comply with Laws
Use our services in compliance with all applicable laws and regulations.
Respect Intellectual Property
Respect our intellectual property rights and not use our content without permission.
Maintain Security
Maintain the confidentiality of your account credentials and notify us of unauthorized access.
Not Misuse Services
Not misuse our services or engage in fraudulent, harmful, or illegal activities.
4. Payments & Fees
Fees for our services are as outlined in our service agreements and may be subject to change with notice.
Payment Terms
- Payment is due as per the agreed schedule
- Late payments may incur penalties
- All fees are in Kenyan Shillings (KES)
- Payment methods include M-Pesa, Bank Transfer, and Cash
Refund Policy
- Refunds are provided on a case-by-case basis
- Unused services may be eligible for refunds
- Refund requests must be submitted in writing
- Processing time is 7-14 business days
Note: All fees are non-refundable unless otherwise specified in your service agreement.
5. Limitation of Liability
Disclaimer
TracSure Ltd provides services on an "as is" and "as available" basis. We make no warranties or representations regarding the accuracy, reliability, or availability of our services.
Limitation
To the maximum extent permitted by law, TracSure Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
Indemnification
You agree to indemnify and hold harmless TracSure Ltd from any claims, damages, losses, or expenses arising from your use of our services or violation of these terms.
6. Termination
We reserve the right to terminate or suspend access to our services at any time, with or without cause, and with or without notice. Upon termination, your right to use our services will immediately cease.
Grounds for Termination
- Violation of these terms
- Fraudulent or illegal activity
- Non-payment of fees
- Abuse of services
Effects of Termination
- Immediate service suspension
- Outstanding payments become due
- Return of property if applicable
- Account deactivation
7. Intellectual Property
All content, trademarks, logos, and intellectual property on our website and services are the exclusive property of TracSure Ltd. You may not reproduce, distribute, or use our intellectual property without prior written consent.
Prohibited Uses: You may not copy, modify, create derivative works, or commercially exploit our content without permission.
8. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Kenya.
Dispute Resolution: In the event of a dispute, we encourage you to contact us directly to seek a resolution before initiating any legal proceedings.
9. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes your acceptance of the new terms.
We encourage you to review these terms periodically to stay informed of any updates.
10. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us:
Phone
+254 715 333 740Address
Nairobi, Kenya
Hours
Mon-Fri: 8:00 AM - 6:00 PM